Cohere

What Is Cohere?

Cohere is an AI-powered customer support platform that automates ticket resolution, enhances CX efficiency, and delivers personalized solutions for customer service teams.

Target Audience of Cohere

How To Use Cohere?

To use Cohere, connect your help center or support resources to train a custom bot. Integrate with existing CX tools, automate ticket responses, and analyze customer trends using advanced analytics. Book a demo or get started via the website for setup assistance.

Core Features of Cohere

• Automates up to 60% of customer support tickets with AI-driven responses.
• Provides step-by-step resolutions and performs actions on behalf of users.
• Turns support articles and past conversations into personalized answers instantly.
• Uses generative AI to learn from resolved tickets and improve over time.
• Offers advanced analytics to identify customer trends and content gaps.
• Integrates seamlessly with existing CX platforms for enhanced self-serve resolutions.

Use Cases of Cohere

• Automating customer support for fast-growing consumer software companies.
• Enhancing CX efficiency for complex B2B product support teams.
• Scaling personalized support across web, mobile, chat, email, and SMS channels.
• Reducing support costs while improving agent and customer satisfaction.
• Driving self-serve resolutions for in-app customer inquiries.

FAQ from Cohere

Pricing of Cohere

Cohere is Paid service

Contact & Company Information of Cohere

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