NovaTalks

What Is NovaTalks?

NovaTalks is an omnichannel contact center platform designed for customer support and sales, integrating multiple communication channels into a unified interface with AI-powered bots and analytics.

Target Audience of NovaTalks

How To Use NovaTalks?

To use NovaTalks, sign up for a free 7-day trial via the website or contact through supported messengers like WhatsApp, Telegram, or email. Set up your communication channels, configure chatbots, and manage customer inquiries from a single dashboard. Use the demo version to explore features before committing.

Core Features of NovaTalks

• Unified interface for processing inquiries from multiple channels
• AI-powered chatbots for 24/7 customer support automation
• Big Data Text Analytics for customer behavior insights
• Data reporting for monitoring team efficiency
• Personalized client portfolio and chat history storage
• Quality assessment of customer communication
• Smart message queuing and automated chat distribution
• Support for media file exchange with customers
• Segmentation and tagging of incoming requests
• Integration with messengers, email, and online chat widgets

Use Cases of NovaTalks

• Enhancing customer support for startups and enterprises
• Automating sales processes and lead management
• Providing 24/7 customer service with AI chatbots
• Analyzing customer behavior through text analytics
• Streamlining communication for e-commerce businesses
• Improving team efficiency with data reporting and BI systems

FAQ from NovaTalks

Pricing of NovaTalks

NovaTalks is Paid service

Contact & Company Information of NovaTalks