Solidroad

What Is Solidroad?

Solidroad is an AI-powered QA and training platform designed to enhance customer experience by reviewing 100% of customer conversations and providing personalized training simulations for human reps and refinement recommendations for AI agents.

Target Audience of Solidroad

How To Use Solidroad?

To use Solidroad, integrate it with your existing customer support tools like Salesforce, Zoho, or Intercom. Use the platform to monitor conversations, generate AI-driven training simulations, and access real-time insights for quality assurance. Book a demo or sign in to get started.

Core Features of Solidroad

• Reviews 100% of customer conversations for quality assurance
• Generates personalized AI-driven training simulations
• Provides real-time insights on conversation quality
• Integrates with tools like Salesforce, Zoho, and Intercom
• Supports multiple conversation types (support, compliance, billing)
• Creates advanced reports on key metrics
• Enhances CSAT scores without increasing costs
• Offers enterprise-ready security (SOC2, ISO 27001, GDPR)

Use Cases of Solidroad

• Improving customer satisfaction scores (CSAT) for support teams
• Reducing ramp time for new customer service hires
• Enhancing agent productivity through targeted training
• Automating quality assurance for customer interactions
• Tuning AI agents with data-driven insights
• Supporting multilingual customer service training

FAQ from Solidroad

Pricing of Solidroad

Solidroad is Paid service

Contact & Company Information of Solidroad