Tag: Agent Coaching

Univw

Univw is a robust CRM software designed to optimize customer relationship management and accelerate sales cycles for businesses in real estate, FMCG, BFSI, and more. With features like custom dashboards, automated call QA, AI-driven agent coaching, and integrated cloud telephony, Univw enhances efficiency, boosts customer satisfaction by 75%, and drives business growth. Its flexible workflow engine and data visualization tools empower data-driven decisions, making it ideal for startups and small businesses.

Level AI

Level AI is a cutting-edge platform for contact centers, utilizing generative AI and semantic intelligence to transform customer experience. It automates quality assurance, provides real-time insights, and enhances agent performance with tailored coaching. Trusted globally, Level AI drives significant improvements in CSAT, ASAT, and operational efficiency, making it a vital tool for modern customer service teams.